06Solutions
Missed-call text-back, quote requests and WhatsApp site logs for contractors
You can't answer the phone from a ladder. The caller gets a text back in seconds asking what the job is, you get an alert, every enquiry lands in one sheet with a reminder until it's handled, and your crew log site issues with a photo and a line on WhatsApp.
- Missed-call responder
- Enquiry tracker
- Job & site log
- from $149
01Where jobs go
A job day, call by call.
- 07:30
The first call of the day
You're loading the van. The caller with a burst pipe needs someone this morning, and hangs up after five rings.
- 11:20
Up a ladder
Two missed calls while you're on a roof. You ring back at lunch, and one of them has already booked someone else.
- 15:00
The photo in the group chat
A crew member sends a photo of a cracked tile to the group. By Friday it's forty messages up and nobody can find it for the invoice.
- 20:30
Quotes from the kitchen table
You write quotes in the evening from memory, because the details from today's calls are scattered across texts, voicemails and the back of a receipt.
02The arithmetic
A missed call is a job, not a call.
For a trade, the caller who hangs up isn't a lost conversation; they're a lost job. Your phone keeps a list of the calls you missed. Take a normal fortnight, halve it for a week, and put it in.
For example: 6 calls missed on the job each week, 20% of those callers would have hired you, and the average job is $600. That's about 5 jobs a month, worth $3,120.
Calculator · your numbers
What a missed call costs on a job day
On a roof, under a sink, driving between jobs. Slide in your own numbers.
Won back each month $3,120
- Jobs a month
- 5
- Jobs to cover its price
- 1
The Missed-call responder is $199, once, at launch pricing (then $399).
Calls missed × 4.33 weeks × the share who'd have hired you × the average job. The starting numbers are an example, not a statistic: your phone's call log has a fortnight of real ones.
03How it runs
A leaking sink, logged before you've climbed down.
The Missed Lead Responder, on simulated data for a fictional plumber. Switch between the caller's phone and the owner's side.
Caller's phone
- Incoming call · 10:42••• 0182Unanswered
Hi, it's Northgate Plumbing. Sorry we missed your call! What can we help with? Reply here and we'll get straight back to you.
Hi, the kitchen sink is leaking under the cabinet. Can someone come today?
Thanks, that's logged. So we can send someone today, reply with your address and a time that suits you.
22 Elm Row, flat 3. Any time after 2pm.
Got it, thank you. Your request is logged, and Northgate Plumbing will call to confirm the visit.
Owner · Northgate Plumbing
- Lead Deskbot
Missed call from ••• 0182. Auto-reply sent. No response yet.
Call backMark handled - Leads
Time Caller Need Visit Status 10:42 ••• 0182 Leaking kitchen sink 22 Elm Row, after 2pm Ready to book - Owner pinged again with the reply
- Owner pinged: address and visit time are in
- Reminder set if the lead stays unhandled
04Site logs
A photo and a line, filed properly.
The Site Fault Tracker, behind the job & site log: a WhatsApp photo and a short note become one dated row, with the location from the message and a severity flag marked as a rough estimate. Simulated data.
Field worker's WhatsApp
IMG · site_photo.jpg Inverter housing cracked at Block C, Riverside site. Split along the edge, unit still running.
Got it. Logging this now.
Logged as SF-0141 with these details:
- Location
- Block C, Riverside site
- Description
- Inverter housing cracked, split along the edge, unit still running
- Severity
- Moderate rough estimate
Owner · Crestline Solar team sheet
- Site faults · Riverside
Ref Logged Location Issue Severity (est.) Status Photo SF-0138 09:12 Block A Loose cable tray Low Resolved IMG ↗ SF-0139 11:40 Block B Panel glass chipped Moderate Assigned IMG ↗ SF-0140 12:55 Gate 2 Water pooling by cabinet High In progress IMG ↗ SF-0141 14:18 Block C Inverter housing cracked Moderate New IMG ↗ - SF-0141 sits with the week's other reports, dated, photographed and open for review
05What we'd set up
Three services, priced in the open.
-
01
Missed-call responder
When you can't pick up, the caller gets a message back straight away.
Ready in under 5 days, once we have your details. (plus phone-line activation time)
$199
standard price $399 -
02
Enquiry tracker
Every enquiry from your website, WhatsApp and calls in one sheet you can work through.
Ready in under 3 days, once we have your details. (plus Meta's approval time)
$149
standard price $299 -
03
Job & site log
Staff send a photo and a note on WhatsApp, and it becomes a timestamped record.
Ready in under 3 days, once we have your details. (plus Meta's approval time)
$149
standard price $299
Your price will be under$348at launch pricing
Custom pricing unlockedOne custom price for the whole set, almost always lower than adding them up. We set it together on a 15-minute call.
Want callers to pick an option before it rings? The IVR phone line pairs with the missed-call responder as the Phone pack. A website with a quote request form is on the same menu.
06Compared
Voicemail, and a text back.
| Question | Voicemail | Missed-call text-back |
|---|---|---|
| What the caller gets | A beep | A text from your business within seconds |
| The details of the job | If they leave a message, and if it's clear | The text asks what the job is, and the reply is written down |
| When you find out | When you next check voicemail | An alert straight away, with the caller's number |
| What's on record | A recording | A row in a sheet that updates when they reply |
| If nobody follows up | Nothing happens | A reminder comes back round |
?Questions
Questions trades ask.
- Can I keep my current number?
- Usually, yes. Calls you don't answer on your existing number can be forwarded to the line the system watches, so customers keep calling the number they know. We check with your phone provider before anything is set up.
- What if the caller rang from a landline?
- A text can't reach a landline. You still get the alert with their number, so you can ring them back.
- What if it's an emergency?
- The text is written in your words, so it can tell people what to do if it's urgent. The system makes sure they hear back; it doesn't replace you picking up.
- How does the site log work?
- Your crew send a photo and a short note to one WhatsApp number. Each becomes a dated row in a sheet, with the photo attached and the location taken from the message. See the case study.
- Is there anything to register for texting in the US?
- Yes. Businesses texting from a US local number have to register with the carriers (it's called A2P 10DLC). It's done as part of setting up the line, which is one reason phone services say "plus phone-line activation time".
- Are there running costs?
- Chats your customers start cost nothing extra. Messages your business starts on WhatsApp (reminders, follow-ups) carry small Meta fees, and phone services need a phone line. Both are billed at cost, and we tell you the numbers before anything is set up.
Stay on the ladder. The phone's handled.
Call our demo line to try the IVR menu and the missed-call responder for yourself, then tell us how your phones work today.